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How kafe777 Handles Your Account Data

When you use kafe777 — depositing via DANA, OVO, or GoPay, or accessing your account from anywhere in Indonesia — your personal data moves through our platform in ways we want to be fully transparent about.

DANA, OVO & GoPay wallet data handled securelyAccount access logs kept for verificationYou can request data review at any timeCookie use disclosed clearlyContact our team for any privacy concern
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kafe777 How kafe777 Handles Your Account Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Support Reach our support team directly through the live chat widget in your account dashboard. For privacy-related questions — including requests to access or delete your data — our team handles these through the same channel. Available around the clock for account holders in Indonesia.
Email Privacy Request Send a written request to our support email if you prefer a documented trail for your privacy query. Include your registered account email and the nature of your request — data access, correction, or removal. We aim to respond within a reasonable timeframe as required by applicable local rules.
Account Help Centre Our help centre includes a dedicated section for data and privacy queries, covering how to update your registered phone number, change your linked e-wallet between DANA, OVO, or GoPay, or submit a formal data review request. Start there for step-by-step account guidance.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Your account data on kafe777 is handled through a layered set of practices — from how we collect it at registration to how long we hold transaction logs after your account closes. Each item below reflects an actual process we follow, not an abstract commitment. Players in Batam and across Indonesia can contact us directly if any of these practices raise questions about their specific account.

Payment Data Isolation

Your DANA, OVO, or GoPay wallet references are stored separately from your gameplay session data. When you initiate a withdrawal, our payment layer retrieves only the wallet detail needed for that specific transaction — no other account data is passed to the payment processor beyond what the transfer requires.

Cookie Disclosure

We use session cookies to keep you logged into your account across pages and functional cookies to remember your preferred language and last-used deposit method. We do not use third-party advertising cookies that track your activity outside kafe777. You can clear cookies through your browser settings at any time without losing your account data.

Account Security Layers

Login to your account triggers an OTP sent to your registered phone number for any new device or location. This step is mandatory — it cannot be bypassed — and the OTP expires after a short window. If you receive an OTP you did not request, our support team should be contacted immediately through live chat.

Data Retention Period

We retain your account and transaction records for as long as your account remains active and for a defined period after closure, in line with applicable legal requirements. After the retention window closes, personal identifiers are removed from our active systems. Anonymised transaction logs may be kept longer for platform integrity purposes.

Your Right to Access

You may request a summary of the personal data we hold on your account at any time. Submit the request through live chat or our support email with your registered account details. We will provide the summary in a readable format — typically covering registration data, linked wallet references, and account activity logs.

Data Correction and Removal

If your registered details are outdated or incorrect — for example, a phone number no longer linked to an active GoPay or OVO account — you can request a correction through the account help centre. Requests to remove your data entirely are processed in accordance with applicable local law and our retention obligations.

Common Questions About Your Privacy on kafe777

These are the privacy questions we hear most often from account holders in Indonesia. If your question is not covered here, reach out through live chat or our support email and we will respond with the specific detail relevant to your account.

We collect your name, email address, phone number, and any e-wallet reference you provide for deposits — such as your DANA, OVO, or GoPay account identifier. We also log the device type and general location used at registration for security verification purposes.

We do not sell your data. We share specific details only with the payment processors needed to complete your DANA, OVO, or GoPay transactions, and only the data required for that specific transfer. Any third party we work with is bound by a data-handling agreement that limits their use of your information.

Your wallet references are stored in an isolated data layer, separate from your session and activity logs. When a transaction is processed, only the relevant wallet identifier is passed to the payment layer — no other personal data travels with it. Access to this layer is restricted internally to authorised payment operations only.

Yes. Send a data access request through our live chat or support email, using your registered account email to verify your identity. We will compile and share your data in a readable format — typically within a reasonable timeframe as required by applicable regulations in Indonesia.

Go to the account help centre and follow the wallet or contact detail update steps. You will need to verify your identity with the OTP sent to your current registered number before the change is applied. If you no longer have access to that number, contact live chat support directly.

We retain your account and transaction records for the period required by applicable local law after closure. Personal identifiers are removed from active systems once the retention window ends. Anonymised records relating to platform integrity may be kept separately for a longer period.

We use session cookies to maintain your login state and functional cookies to remember preferences like your last deposit method. We do not place third-party advertising trackers. You can clear or block cookies through your browser settings at any time — doing so will log you out but will not affect your stored account data.

We will notify you of any material changes through your registered email address or through a notice displayed in your account dashboard the next time you log in. Continued use of your account after the effective date of the update indicates acceptance of the revised policy terms.

Contact our support team via live chat or email with a written removal request. Include your registered account email and confirm you understand that deletion is subject to our legal retention obligations. Some data — such as transaction records required by applicable law — may be retained even after a deletion request is fulfilled.

Reach out to our support team through live chat or the support email listed in your account dashboard. For documented concerns, email provides a written trail. We take privacy complaints seriously and aim to acknowledge every query and provide a substantive response as quickly as applicable local rules require.

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