Reference

Your Account Rights and Our Rules

These terms set out the conditions under which you open and use a kafe777 account — including how deposits via DANA, OVO, and GoPay are handled, what we expect from you, and what you can expect from us.

Account eligibility rulesDANA, OVO, GoPay deposit termsWithdrawal verification stepsAccount suspension policyJurisdiction-dependent access
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kafe777 Your Account Rights and Our Rules
ACCOUNT SECURITY

How We Protect Your Account Under These Terms

Data We Collect

We collect the information you provide when registering — your name, contact details, and the e-wallet identifiers you link (DANA, OVO, or GoPay). We use this data to verify your identity, process transactions, and maintain your account. We do not sell your personal data to third parties.

Cookie Use

We use cookies to keep your session active, remember your account preferences, and understand how you navigate the lobby. You can manage cookie settings in your browser at any time. Disabling certain cookies may affect how account features load on your device.

Account Security Steps

Every login triggers an OTP sent to your registered mobile number. This two-step process means no one can access your account with just a password. If you change your linked e-wallet — switching from OVO to GoPay, for example — we require a re-verification step before any new withdrawal is processed.

Data Retention

We retain your account data for as long as your account is active and for a period afterward as required by applicable law. If you request account closure, we will confirm what data is deleted immediately and what is retained for compliance purposes. Requests are handled within a reasonable timeframe.

Who to Contact for Data Requests

To request a copy of the data we hold on your account, to correct inaccurate details, or to ask about data deletion, contact our support team via email. Include your registered account email in your request. We will confirm receipt and respond within the timeframe stated in our privacy policy.

How to Request Account Changes

Account changes — including updating your registered mobile number, linking a new e-wallet, or requesting a name correction — are handled through the account settings page or via live chat. Some changes require identity verification before they take effect, to prevent unauthorized modifications.

CONTACT & HELP

Reach Us About These Terms

Live Chat Our live chat is available around the clock. If you have a question about how a specific clause applies to your account — your DANA deposit history, a withdrawal hold, or an account restriction — start a chat and our…
Email Support For formal requests — including written confirmation of your account status, disputes about a transaction, or questions about how your data is used — send us an email.
Account Help Centre The Help Centre inside your account contains step-by-step answers on deposit verification, e-wallet linking (DANA, OVO, GoPay), withdrawal timelines, and how to request an account review. Access it any time from your account dashboard without contacting support first.

Common Questions About These Terms

These terms apply to anyone who opens or uses a kafe777 account. By registering and using any part of our service — including depositing via DANA, OVO, or GoPay and placing wagers — you agree to be bound by these terms. If you do not agree, you should not use the account.

We can update these terms at any time. When we make a material change, we will send a notification to your registered email or display an in-app alert. If you continue using your account after being notified, that counts as your acceptance of the updated terms. Check your email regularly to stay informed.

If we determine that your account activity breaches these terms — for example, providing false registration details or attempting to manipulate game outcomes — we may suspend or close your account. Any balance subject to a suspected breach may be held pending review. We will notify you and give you a chance to respond.

Yes. You must meet the minimum age requirement under local law in your region. Access to kafe777 services depends on local law and is available only in eligible regions. We do not knowingly allow accounts from regions where such services are prohibited. It is your responsibility to check whether access is permitted where you are.

When you deposit via DANA, OVO, or GoPay, the funds are credited to your account wallet after the e-wallet transaction clears. You agree to deposit only from wallets registered in your own name. Deposits from unverified or third-party wallets may be reversed and your account flagged for review under these terms.

Withdrawals are processed back to the same DANA, OVO, or GoPay wallet used for your deposit. Before your first withdrawal, we verify that the wallet belongs to the account holder — this is a one-time step. Subsequent withdrawals to the same verified wallet follow the standard processing flow without repeated verification.

No. Each person is permitted one account only. If we detect multiple accounts linked to the same identity, device, or payment method, we may merge or close the duplicate accounts and suspend any associated balances for review. If you believe your account has been flagged in error, contact support via live chat.

Send a data request to our support email from your registered account address. State what you are requesting — a full data export, a summary of transaction history, or specific account records. We will confirm receipt and respond within the timeframe set out in our privacy policy, which is accessible from your account dashboard.

If you access kafe777 from Indonesia, local Indonesian law applies to the extent it overlaps with these terms. Where there is a conflict, local law takes precedence. We make no representation that all services are available across all of Indonesia — players in Batam or Bandar Lampung should verify that access is permitted under their local regulations before registering.

You can request account closure through the account settings page or by contacting live chat. We will confirm what happens to your remaining balance, which data is deleted, and which records we retain for compliance purposes. Processing time for closure requests varies based on any pending transactions or open disputes.

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